Rental FAQs

We do our best to get quotes out in a timely manner (24 hours), but sometimes it may take multiple departments to successfully provide pricing. Your Event Rental Consultant will usually be able to let you know when this is the case.

Yes, but if you would like assistance or an appointment, we do ask for a courtesy call to ensure a Rental Consultant is available. Otherwise you’re free to roam on your own. You are also allowed to take photos; we find this helps many of our clients.

We welcome it. One of the great things about our business is there are no minimum or maximum orders.

Long-term rates can be provided by your Rental Consultant.

We ask for a 25% non-refundable deposit to secure your order and credit card on file, especially when reserving canopies. All orders are required to be paid in full prior to date of delivery or on date of will call. Account holders are granted a schedule of NET 30.

You are welcome to pay by check or cash, but we find it’s easiest for most clients to put a credit card on file. We will not run the card prior to your event without your permission.

You should consult with your Event Rental Consultant regarding how late you can revise your order as it varies based on the items. Some items also require a re-stocking fee when canceled.

You will receive an invoice for replacement fees for any items damaged or broken. Please be sure that equipment is secure from theft and protected from weather. For heavily soiled linens, you may be charged an extra cleaning fee.

No credits are given for unused rental items. This includes items that are still wrapped or in the bag.

1) Give us a window of time for delivery and pickup. We love flexible hours for delivery. It helps successfully put our schedule together and account for any traffic or delays that may occur. We welcome our clients to call the office the day of delivery to get a closer guess to what time the crew may arrive. Exact time deliveries and pickups will incur additional fees.

2) Prepare your space. If you intend to have a freshly watered and/or mowed lawn, do it a day or two before. Move all cars completely clear of the space. If the space is not prepared properly, additional fees will incur.

3) Ensure your Rental Consultant knows of all utilities (sprinkler systems or other underground pipes, phone or gas lines, etc) with as much notice as possible prior to the event. The client assumes all responsibility for damage in absence of notice.

4) Have someone scheduled to meet with the crew at the scheduled time of delivery and pickup. We require someone present to sign for the items. If you’d like to provide a phone number, we can have our crew call when they are close.

5) Let us know if we need a code to get through a gate.

6) BONUS POINTS: Our crew loves to have pictures of the site prior to arriving on site. You can email these to your Rental Consultant and they’ll attach it to the driver’s paperwork.

Setup and teardown services are available for an additional fee on most items. Arrangements for this must be made in advance. Some rental items already include this fee; please check with your Event Rental Consultant to know which items include labor.

If setup or teardown is requested on site, the driver must contact the Event Rental Consultant for availability and rates. Time permitting, we will do everything we can to service you.

Our staff is very knowledgeable of what can fit under a tent. We can make recommendations and even put together a room diagram. It will vary based on your special event.

Please call and talk to a Rental Consultant to reserve a canopy for your event. You will need to provide a final count 10 days prior to the event. A 25% non-refundable deposit is required to secure your reservation as well as a signed contract. Orders are considered complete 2 business days prior to scheduled delivery. A surcharge may be added to your account each time a completed order is changed. Final payment is due upon the date of delivery.

Make sure your site is ready before the crew arrives. This includes lawns mowed, vehicles out of the way, etc. Please let us know of any utilities that may be problematic to setting a canopy up (phone or gas lines, septic systems, etc). In the absence of notice, the client is to assume responsibility for all damage. Additional fees will occur if the site is not properly prepared upon scheduled delivery/pickup time.

We REALLY prefer canopies be staked into the ground. We even have asphalt to fill in if your event is in a parking lot. In the cases where we cannot stake, we do have options to weigh down smaller canopies with weights.

The tricky thing about a canopy is that it’s actually not guaranteed to be protective against any weather. They are designed to provide limited protection from minor conditions such as sun and rain. However they are not designed for strong winds, lightning, etc. The tent may then be at risk for becoming damaged or blown over. Peter Corvallis Productions reserves the right to dismantle or cancel equipment if these weather conditions arise.

Those items that are damaged or missing must be reported immediately. It is your responsibility to inspect rental items upon receiving. All items are assumed suitable for your needs unless reported before your event.

No, but we do ask that all dishes and food service items be clear of food debris upon return. Linens must also be dry and free of food burns, wax or other debris/damage. Please return dishes to their racks and linens in the bag provided.