Policies

Rental Policy

AV Rental Policy

Rental Policy

Below you’ll find information regarding your order, pricing, payment, and delivery / will call. Feel free to call us at (503) 222- 1664 if you have any questions!

Reservations

Reservations

We encourage you to call and speak with our helpful Event Rental Consultants about the items you’d like to rent early in your event planning to ensure availability.
A 25% is required upon your reservation. Although when reserving tents and canopies, we ask that a valid credit card be kept on file in the event of a cancellation. You have 72 hours before the scheduled reservation date to cancel without a restocking fee.

Rental Rates

Rental Fees/Pricing/Rental Rates

Rental rates are based on a 3-day period. If you need the items for a longer period of time, please call and our Event Rental Consultants will determine the long- term rate. All rental prices are based on warehouse pick-up and return unless otherwise agreed. A customer agrees to pay all delivery and pick-up charges.
It is the clients responsibility to inspect the rental items upon receipt. It is assumed that all items are suitable for your needs unless we hear from you immediately. Shorted or damaged items must be reported immediately.
Total rental charges do not reflect breakage or damage cost. Additional charges for breakage or damage will be billed on final invoice. No credits are given for unused rental items.

Payment

Payment

We require a 25% deposit upon reserving the equipment. New accounts are required to pay prior to or on the deliver/will call day. We accept cash, check or credit cards: American Express, Visa or MasterCard. If payment arrangements have not been set, we reserve the right to cancel the delivery until an agreement has been made.
Invoices of account holders are due and payable in full within 30 days after the close of rental period.
Download Credit Card Authorization form

Delivery & Pick Up Service

Delivery and Pickup Service

Delivery service is available on all orders, regardless of size. Delivery fees will apply. Delivery rates vary on location and time. Orders are delivered during regular business hours of 9:00AM to 6:00PM. Upon placing your order, you may request a 4-hr window of time. Otherwise deliveries and pickups will be scheduled at our discretion. You are welcome to will call your items from our warehouse, Monday through Saturday.
All deliveries and pickups are made ground level, door-to-door accessible by hand trucks or carts. Additional fees will apply if items must be taken to a different floor or carried farther then 50 feet from our truck or the delivery or pickup requires a considerable amount of time.

Set Up and Take Down

Set-Up and Take-Down

Set-up and take-down services are available for an additional fee on most items. Arrangements for this service must be made in advance. Some rental items already include this fee. Please check with your sales rep to know which items include labor.
If set-up or take-down is requested on site, the driver must contact the sales office for availability and/or rates. We will do everything we can to assist you with time permitting.

Dishes & Linens

Dishes and Linens

All dishes and food service items must be rinsed and clear of food debris. Charges for missing or broken items will be assessed upon return and charged to your closing invoice.
Linens must be dry and free of food and returned with the bag provided. Upon return, each linen will be inspected for any burns, stains and any other damage. Heavily soiled linens will be charged an extra cleaning fee.

After Hours Service

After Hours Service

We provide an after hours phone number for your event emergencies, please ask your Sales Rep for a full description.

AV Rental Policy

Find key details about AV rental policies, including pricing, payments, delivery, will call, and equipment guidelines to help ensure a smooth event experience.

Rates and Periods

Rates and Periods

Our Audio Visual equipment prices are based on one day of use. For longer rental periods, please call our offices for a pro-rated bid. Equipment may be picked up the day of or one day prior to the event, and returned the morning after during normal business hours (excluding Sundays and holidays). Our regular delivery fees and technician rates are for our regular business hours and other fees of rates may apply for late, early, or Sunday and holiday services. Please call to verify service rates for your event.

Reservations and Cancellations

Reservations and Cancellations

Please call in advance to guarantee availability. Some rentals require a deposit to reserve. Please give at least 24 hours notice of cancellations to avoid fees. Cancellation fee shall be 20% of the rental or $25 minimum. Deliveries cancelled while en-route, and some full service or labor-intensive orders may be subject to additional fees or entire rental cost. Alternate policies may apply to outdoor events that have the risk of cancellation due to in inclement weather. Please call for more details.

Security and Payments

Security and Payments

All rentals must be secured with a credit card unless on billable account. Peter Corvallis Productions gladly accepts Visa, MasterCard, American Express and Discover cards. Payment is required at time of pick up or delivery. Rental customers will be required to provide a valid drivers license with verifiable address. Any applicable state fees and taxes will apply. Invoices of account holders are due and payable in full within 30 days after the close of rental period.
Download Credit Card Authorization form

Guarantee

Delivery and Pickup Service

Equipment is guaranteed to be operable upon delivery and technical support is available for rental customers 24/7. Should a problem occur, the customer is responsible for reporting it to us immediately. We may not credit the charges for problems reported after the rental period is over.

Loss and Liability

Loss and Liability

Customer assumes all responsibility for rented equipment from time of pickup to return and is expected to return equipment in the same condition in which it was received. Items returned scratched, dented or dirty may be subject to cleaning fees regardless of working condition. Failure of equipment to perform due to adverse conditions, improper set up or improper usage does not release customer from rental charges.

Terms and Conditions

Terms and Conditions

Terms and conditions are stated in full on the rental contract. The customer, or his/her designated signatory is responsible for reviewing to these terms prior to rental. A signature acknowledges compliance and agreement and shall include any amendments to each contract.